Perseverance is the key to sales success

The average number of touchpoints needed to secure a sale, or appointment generally falls between 7 and 12 . However, this varies by industry, target audience, and product or service type. Here’s why multiple touchpoints are necessary and how they work:

Why Multiple Touchpoints Are Necessary

• Building Trust : Buyers need to trust the seller, and trust develops over time through consistent and meaningful engagement.
• Cutting Through Noise : Prospects are inundated with marketing messages, so repeated interactions ensure your message stands out.
• Guiding the Buyer’s Journey : Buyers often move through awareness, consideration, and decision stages before committing. Multiple touchpoints help guide them.
• Relevance and Customisation : Frequent contact allows you to refine your messaging and address specific concerns, making your offering more appealing.

Typical Sales Touchpoints

• Awareness Stage : Social media ads, blog visits, email newsletters, or website engagement.
• Engagement Stage : Personalised LinkedIn messages, phone calls, or direct email outreach.
• Consideration Stage : Webinars, product demonstrations, or sharing case studies and testimonials.
• Decision Stage : Proposal discussions, follow-up calls to address objections, or in-person meetings to finalise details.

Factors Affecting the Number of Touchpoints

• Industry : B2B sales or high-ticket items typically need more interactions (10–15+), while consumer sales might only require 3–5 touchpoints.
• Lead Type : Warm leads, such as referrals, may convert faster, while cold leads from unsolicited outreach require more nurturing.
• Approach : A strategic follow-up plan can reduce the number of touchpoints needed by effectively addressing concerns early on.
• Communication Channels : Some channels, like personalised phone calls or in-person meetings, can fast-track trust and reduce unnecessary follow-ups.

Strategies to Reduce Touchpoints

• Personalisation : Craft messages tailored to the prospect’s specific needs to make each interaction more impactful.
• Multi-Channel Outreach : Engage prospects across email, phone, social media, and in-person to reach them in their preferred way.
• Pre-Qualification : Focus on well-targeted leads to reduce wasted efforts and ensure efficient use of touchpoints.
• Automation : Leverage tools to automate routine touchpoints, such as follow-up emails or reminders, while maintaining a personal touch.

Key Takeaway

While the general range is 7–12 touchpoints , prioritising quality over quantity is essential. Strategic, timely, and relevant engagement will always outperform excessive, unfocused interactions.

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